Use and precautions
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (18)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
17 Jun 2019 02:22
perfect, thank you
15 Jun 2019 08:28
Excellent products, arrived extremely fast, took about 2 to 3 weeks to arrive and well packed. Excellent service
|Anna van Dijk||
13 Jun 2019 08:07
Would only yet a new spoon want. Further was all neatly packed!
8 Jun 2019 01:22
Very pretty. Thanks for the gift
4 Jun 2019 06:26
I like it very much thanks very quickly arrived stuck in customs 65 tl I paid tax
31 May 2019 07:41
Set went month, delivered by courier to the door! set super, very beautiful)
30 May 2019 18:33
29 May 2019 04:29
It came in 25 days in tver. Courier delivery. Everything's fine. Without scratches and chips))
29 May 2019 01:11
I like too much Attention of the store I recommend
28 May 2019 04:11
Nice product 5 tl I paid customs tax
22 May 2019 05:38
Excellent cutlery at a reasonable price
21 May 2019 09:16
Wow !!!! Good !!!:) thanks !
21 May 2019 02:56
20 May 2019 11:15
17 May 2019 02:19
16 May 2019 00:44
Excellent set, stylish, i will still order
15 May 2019 05:44
Very beautiful set. The product fully corresponds to the description. Thanks to the store for the gift. I recommend.
15 May 2019 03:18
14 May 2019 22:06
Beautiful!!!! To see now what it gives to washing
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